Shipping and Delivery
Q. Do you ship Worldwide?
A.We deliver products to customers in the United Kingdom and Northern Ireland, Europe, United States of America, Australia, New Zealand and Canada. For exceptional cases where arrangements are made for products to be delivered to customers in countries other than these, the Refund Policy does not apply.
Q. When will my order be delivered?
A. Orders for items that are immediately available are typically shipped within 3 working days. Actual delivery time then depends on how far the parcel has to travel and usually takes up to 2 weeks to arrive with you.
Please note: All Custom Made To Order / Made to Order / Available on Backorder items will need to be made before I can ship them!
Q. I missed the courier for my delivery, how do I reschedule?
A. The mail service should have left a delivery slip with a tracking number on it. Please telephone the number on the slip, quoting your tracking number to reschedule your delivery.
Q. How can I track my parcel?
A. Once your order has been shipped, you will receive a tracking number. This will enable you to track the progress of your parcel’s journey to you.
Q. Can my order be delivered today?
A. Unfortunately we cannot do same day delivery, if it is urgent please contact me on +33 468 499 860 from outside France or Contact Me via Email.
Q. How will you ship my order?
A. Orders are shipped using a tracked and insured service.
All parcels dispatched will require a signature upon delivery. Please kindly ensure that there will be someone to sign for the parcel at the delivery address. In the event no one is available to sign, a card will usually be left for you to contact your mail delivery service and arrange a date for redelivery.
Unfortunately we are unable to change the delivery address once the order has been processed.
Changes of address will need to be made directly with your mail service.
We cannot accept responsibility for parcels that the shipping service has been unable to deliver, nor parcels which have been left without a signature at your request. We always recommend that you provide us with a business address for deliveries, as there is always likely to be someone who can sign on your behalf.
Delivery to APO/BFPO and PO BOX addresses is not currently available.