Refunds Policy

This page sets out all details relating to our money back guarantee.

1. All items, excluding special commissions, are supplied with a 14 day money back guarantee provided that they are returned within 14 days and in the condition sent, along with the original packaging and paperwork.

2. Special commissions requirements are confirmed by the payment of a non-refundable deposit of 50% of the agreed final price.

3. For all returns, items must be returned by the appropriate Special Delivery with a tracking number and insured according to their purchase price.

4. Refunds are not payable on returned uninsured lost items. Return postage must be paid by the customer.

5. We will then arrange a full refund or exchange for goods up to the purchase price.

6. Due to hygiene reasons we are unable to accept the return of earrings. We are also unable to accept the return of rings and other jewellery which have been specifically engraved at the customer’s request.

7. If goods are exchanged these goods are not subject to the Money Back Guarantee (unless this has been specifically agreed beforehand by Rock Water Studio).